Tom Van Lemmens

Experience/background

• 20 years of experience in the contact center industry
  
• Worked for leading technology vendors and providers: Avaya, Interactive Intelligence/Genesys, Telenet Business
• Focused on creating innovative omnichannel experiences with business integrations
• Present solutions and vision to both business and technical audiences.

Focus areas

• Audit and optimize the existing infrastructure
  
• Define CX strategy
• Selecting the correct omnichannel strategy and solution
• Functional analysis

Sebastien Penson

Expertise

• Digital Transformation of customer and employee  experience
  
• Contact Centre transformation
• Development & improvements of business process
• Alignment business / Information technology
• Program /project management
• Implementation of  technical solution
• Reorganisation of customer service for several banks

Technologicx presentation:

DROP US A LINE

If you'd like to find out more, please get in touch:

email

tom@technologi.cx

phone

+32 495 59 71 09

address

we are where our customers are